- What is FURBALL HAVEN LLC?
FURBALL HAVEN LLC is an online retailer specializing in high-quality plush toys. Our goal is to provide adorable, safe, and comfortable toys for customers of all ages.
- How do I shop on our website?
On our website, simply browse our catalog, select your favorite plush toys, click “Add to Cart,” and follow the prompts to complete checkout. During checkout, you will need to enter your shipping address and payment information.
- How much is shipping?
Shipping costs will vary depending on your shipping address, order weight, and shipping method. Shipping costs will be automatically calculated at checkout and displayed before you confirm your order.
- What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and online payments via PayPal.
- What should I do if I want to return or exchange an item?
We offer refunds and exchanges. Please see our Refund and Returns Policy for specific information and steps. If you find any problems after receiving the goods, please contact us promptly.
- How long does order processing take?
Generally, our orders will be processed and shipped within 3-5 business days. During peak seasons (such as holiday shopping seasons), processing time may be longer.
- Can I change or cancel my order once it’s placed?
We will process your order as soon as possible after you place it. If you need to change or cancel your order, please contact our customer service team as soon as possible. The timeliness of processing will affect whether we can fulfill your request.
- Are your plush toys safe?
All our plush toys meet the standards of the U.S. Consumer Product Safety Commission. The materials are safe and harmless, suitable for children of all ages.
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